BioCeuticals® Retail Policy 2016
BioCeuticals is a practitioner-only range of nutritional supplements. All BioCeuticals products are designated practitioner-only and must be recommended and/or dispensed by a Qualified Healthcare Professional in Australia and New Zealand.
This policy serves to outline BioCeuticals’ position in working with all Qualified Healthcare Professionals, including practitioners employed by retailers such as health food stores and pharmacies that have an interest in selling the BioCeuticals range of products.
Please note: Failure to comply with BioCeuticals Retail Sales Policy may result in immediate suspension of the account.
In these guidelines, the term “retail stores” includes pharmacies and health food stores.
Defining Qualified Healthcare Professionals
To hold a practitioner account with BioCeuticals, you must be a Qualified Healthcare Professional consistent with Section 42AA of the Therapeutic Goods Regulations 1990 or a member of one of our recognised associations as per Schedule 1 of the Regulations. Qualified Healthcare Professionals must have current membership in a government accredited professional association.
Qualified Healthcare Professionals who may meet these requirements include but are not limited to:
* Chiropractors * Dental Practitioners * Herbalists * Medical Practitioners * Naturopaths
* Nutritionists * Nurses * Optometrists * Osteopaths
* Pharmacists * Physiotherapists * Psychologists * Traditional Chinese Medicine
Government Accredited Associations may include:
* AAA * AAMN * AESO *ANPA *ASH * CMRB * ICANT * OHPAA * QLDNA * TMCSA * AAA * AANMP * AFH * ANPCA * ASOMAT * DAA * IMA * OSSANZ * QNC
* VBNSW * AAAGP * AAOH * AFNT * ANS * ATCMA * ESSA * NBSA * PBNSW * QPB * VBSA *AAAI * AAPH * AHA * ANTA * ATCNA * FCMASA * NBV * PBQ
* RACGP * VBV * AAANZA * ACACMA * AHPRA * AOA * ATMS * FNTT * NHAA * PBV * RATCM * VNC * AACB * ACACMA * AMA * APA * AVA * FRACGP *NPAA
* PGA * RCVS * VSB * AACMA * ACNEM * ANA * APANSW * CAA * HERA * NPAA * PRB * SCH * AAESS * ACNT * ANHP * APD * CMA * HMA * NRB * PSA * SCMA
*AAHI * ADA * ANMP * APNA * CMA * IAT * NSWRATCM * QCB * SNTR
BioCeuticals, or any appointed distributor, requires this information on file before any product orders can be initiated.
Guidelines for dispensing BioCeuticals products in a retail environment
In the case of Qualified Healthcare Professionals working at health food stores, pharmacies and pharmacies dispensing on behalf of practitioners, BioCeuticals has developed the following guidelines. BioCeuticals may be stocked in a retail environment providing the retailer meets the following criteria:
Section 1 - Guidelines for Supply
1 (a) (i) Accounts for a Retail Store can only be opened once approved under the discretion of the BioCeuticals account application terms and conditions, and a signed copy of this policy and our Online Sales Policy has been received. The account may be opened under a business name, however the account must have a Qualified Healthcare Professional with their required government accredited association details supplied and attached to the account at all times.
1 (a) (ii) BioCeuticals requires the product to be recommended and/or dispensed by the in-store Qualified Healthcare Professional(s) at all times. The BioCeuticals range of products must be under the supervision of the Qualified Healthcare Professional. BioCeuticals products may not be prescribed and sold by non- qualified staff.
1 (b) (i) Standard conditions of account opening procedures also need to be in line with our terms and conditions.
1 (c) (i) In the event that the resident Qualified Healthcare Professional leaves the business, the Qualified Healthcare Professional must inform the BioCeuticals head office, or their local distributor immediately after they have left and the retailer must provide details of their new Qualified Healthcare Professional, including qualifications and current association membership details. The new Qualified Healthcare Professional must sign the BioCeuticals Retail Policy as soon as they commence work.
1 (c) (ii) BioCeuticals reserves the right to place a suspension on supply to any account that has not provided the contact details and credentials of a Qualified Healthcare Professional.
1 (d) BioCeuticals does not permit the transfer of stock between retail outlets that do not hold a current, active account with BioCeuticals. Only stores with Qualified Healthcare Professionals who are approved by BioCeuticals may stock the BioCeuticals range of products.
1 (e) All retail account holders must have read, signed and returned a copy of the BioCeuticals Retail Policy in order to be supplied, and continued to be supplied, BioCeuticals products. Accounts without a copy of this Retail Policy on file may not be supplied with BioCeuticals products. In signing the Retail Policy, you are also agreeing to abide by any future policy amendments.
Section 2 - Guidelines for Dispensing
2 (a) BioCeuticals products are practitioner-only and should be supplied to patients under the care of the Qualified Healthcare Professional following a consultation. BioCeuticals recommends that standards for consultations and patient records should be maintained according to professional standards set out by the Ethics and Code of Practice (or similar rules of conduct) to which the individual Qualified Healthcare Professional is ethically bound.
2 (b) BioCeuticals does not condone the dispensing of products on behalf of other practitioners without their written consent. In cases where written consent is not obtained from the patient’s practitioner; the acting Qualified Healthcare Professional who wishes to dispense a BioCeuticals product(s) must assume responsibility of the patient care and treat as they would any new patient.
2 (c) BioCeuticals reserves the right to follow up with the relevant professional body where an issue involves the BioCeuticals brand, products or reputation.
Section 3 - Stock Placement, Pricing & Advertising
3 (a) The retailer agrees to position BioCeuticals products in a practitioner-only dispensing area at all times. This area is defined as a place that is separate from the front of store retail supplement area. It must be excluded from public access and out of reach from the general public. If you are unsure, please ask your BioCeuticals representative for guidance.
3 (a) (i) In a pharmacy; acceptable areas include the dispensary S3 or S4 areas, under direct pharmacist supervision. Alternatively products may be kept in a dedicated naturopathic dispensary within a pharmacy, under direct supervision of a Qualified Healthcare Practitioner.
3 (a) (ii) In health food stores, acceptable areas include; a clinic room, storage area without public access, behind the counter (inaccessible to the public), or in a dedicated (inaccessible to public) naturopathic dispensary under direct naturopathic supervision.
3 (a) (iii) BioCeuticals stock may be located in a Practitioner Prescribing Unit (PPU) supplied by BioCeuticals. The PPU cabinet may only display BioCeuticals products, and is to be located in the dispensary or behind the counter of retail stores. The doors of the PPU must remain locked, and under the control of the in-store Qualified Healthcare Professional at all times.
3 (b) (i) BioCeuticals stock requiring refrigeration must be placed either in a BioCeuticals branded refrigerator, or an alternative refrigerator behind the dispensing counter. If the fridge is visible to consumers, the BioCeuticals removable refrigerator sticker must be noticeably displayed over the products.
3 (a) (ii) Use of the BioCeuticals refrigerator is subject to the specific BioCeuticals refrigerator terms and conditions of use. Importantly, the BioCeuticals refrigerator must be positioned away from customers reach or behind the schedules counter. In areas where customer reach is unavoidable, the fridge door must remain locked at all times.
3 (c) No promotional price ticketing items must be positioned under any BioCeuticals stock displayed on the shelf.
3 (d) As BioCeuticals products are practitioner-only, and not for self-prescribing. They are not to be represented in consumer-faced advertising unless having received prior written consent from the BioCeuticals Brand Manager and Marketing Manager.
Section 4 - Breach & Complaint Handling
4 (a) Retailers will be subject to periodic review in order to determine whether the BioCeuticals guidelines are being adhered to, ensuring that fair trade and ethics are met. These standards are an important aspect of BioCeuticals ethical commitment to professional patient care, quality, healthcare and safety.
4 (b) If an account holder is in breach of any of the aforementioned guidelines, a letter of warning will be issued or contact will be made by a BioCeuticals Representative to discuss ways to rectify breach. If the retailer fails to respond within 5 business days, and take the appropriate action to address the issues identified, future supply of the BioCeuticals products to that retailer may be suspended or permanently discontinued.
4 (c) Repeated breach of any of the aforementioned guidelines more than three times, will result in immediate suspension of access to BioCeuticals products for no less than a period of 12 MONTHS. This is a three-strike policy.
4 (d) If you believe that at any point the BioCeuticals Retail Policy has been breached by an account holder, please contact BioCeuticals and request a “Breach Notification Form” to lodge your concern and allow appropriate action to be taken.
4 (e) BioCeuticals believes it is the responsibility of the relevant professional associations to uphold the standards of conduct in the health industry. As a commercial entity we do not hold the position to enforce Codes of Ethics of individual Qualified Healthcare Professionals.
Section 5 - Additional Criteria
The sale of BioCeuticals products in an online setting is permitted within a strict set of limitations. Please refer to our Online Sales Policy document for further information and clarification. (http://www.bioceuticals.com.au/pages/about-us/online-selling-policy)
These guidelines serve only to cover the sale of the BioCeuticals product range. If there is an issue regarding the sale of other practitioner products by unqualified practitioners or unprofessional conduct related to the sale of practitioner-only products, BioCeuticals advises that these matters should be taken up with the relevant professional association. Please contact BioCeuticals on 1300 650 455 if further clarification of modalities is required.