The BioCeuticals Clinical product range is a Practitioner-Only, Clinic-Only range, developed specifically to meet the needs of practitioners in private practice.
BioCeuticals Clinical is only available to practitioners who can demonstrate operation of a private clinic space.
BioCeuticals Clinical is not automatically available to existing account holders, or to those opening a new account with BioCeuticals. BioCeuticals Clinical is available through a separate application process to ensure the mandate of strictly private clinic environments is maintained.
BioCeuticals Clinical is open to the following healthcare professionals, in private practice:
naturopaths, nutritionists, dieticians, herbalists, acupuncturists, traditional Chinese medicine (TCM) practitioners, chiropractors, osteopaths, homeopaths, general practitioners, registered nurses, specialists, physiotherapists and dentists.
This policy serves to outline best practice use for the BioCeuticals Clinical range. However, BioCeuticals reserves the right to alter this policy at any time without notice, and may exercise our own discretion when it comes to how our brand(s) are being represented within individual accounts
Section 1 – Guidelines for Supply
1 (a) BioCeuticals Clinical is available to clinics only. Retail accounts do not qualify for the supply of this range.
1 (b) BioCeuticals Clinical is available to Qualified Healthcare Professionals, who can demonstrate they practice from within a private clinic space. This space is not physically associated with a retail space. The practitioner will need to provide details of their registering association to qualify for supply. This range is available to accredited college clinics, who are under full time supervision of a qualified practitioner.
1 (c) This range is only available for purchase by undergraduate students who are in their final year. Undergraduate students may only purchase products from the Clinical range for personal use and purchased product/s cannot be transferred into a retail environment. Modalities that qualify are naturopaths, nutritionists, dieticians, herbalists, acupuncturists, traditional Chinese medicine (TCM) practitioners, chiropractors, osteopaths, homeopaths, general practitioners, registered nurses, specialists, physiotherapists and dentists.
1 (d) The Qualified Healthcare Professional listed as the core business practitioner will be held responsible for all aspects of use of BioCeuticals Clinical. This includes ensuring payment of account, dispensing and other standard terms and conditions are being met.
1 (e) Practitioners/Clinics must be able to supply a registered business name and ABN as authentication of their clinic status.
1 (f) Private Clinics with existing BioCeuticals accounts will need to read and submit a signed copy of this policy to access BioCeuticals Clinical.
1 (g) BioCeuticals Clinical is a secondary category within our Practitioner Only range, and as such, must only be supplied following a consultation. Accounts will be required to demonstrate they have a private area in which to conduct their consultations, in order to qualify for the range.
1 (h) The Qualified Healthcare Professional dispensing (including by Patient Ordering System) BioCeuticals Clinical, will take responsibility for any communications with BioCeuticals with regards to faulty products, adverse reactions or similar for which a patient seeks a replacement or refund. Patients are not to contact BioCeuticals directly for these matters, and in doing so, will be referred back to their prescribing practitioner to complete the correct chain of communication with our Practitioner Support team.
1 (i) BioCeuticals Clinical is only available once signing and returning this policy agreement as part of the application process. All accounts must return a signed copy of the policy, in order to gain access to the BioCeuticals Clinical range.
1 (j) All Qualified Healthcare Professionals within the clinic must read, sign and return a copy of this Supply & Sale Policy in order to be eligible for dispensing BioCeuticals Clinical.
Section 2 – Guidelines for Dispensing
2 (a) BioCeuticals Clinical is a secondary category within our Practitioner Only brand, BioCeuticals. As such, products must only be supplied following a consultation. BioCeuticals recommends that standards for consultations and patient records should be maintained according to professional standards set out by the Ethics and Code of Practice (or similar rules of conduct) to which the individual Qualified Healthcare Professional is ethically bound.
2 (b) BioCeuticals Clinical is designed as a prescriptive range, available only in the relationship between a patient and their practitioner.
2 (c) BioCeuticals will provide labels that we recommend be affixed upon dispensing of the BioCeuticals Clinical range. These labels must be signed and dated by the dispensing practitioner.
2 (d) BioCeuticals does not condone the dispensing of products on behalf of other practitioners without their written consent. In cases where written consent is not obtained from the patient’s practitioner; the acting Qualified Healthcare Professional who wishes to dispense a BioCeuticals Clinical product(s) must assume responsibility of the patient care and treat as they would any new patient.
2 (e) BioCeuticals Clinical is prohibited from being dispensed or sold from a retail space, online, or through social media or auction websites (such as eBay).
2 (f) A Qualified Healthcare Professional is permitted to use the BioCeuticals-facilitated Patient Billing System to supply their own patients online if necessary.
2 (g) BioCeuticals reserves the right to follow up with the relevant professional body where an issue involves the BioCeuticals brand, products or reputation.
Section 3 – Stock Placement, Pricing & Advertising
3 (a) The BioCeuticals Clinical range must be kept in a private dispensing area within the clinic, that is not visible from the street.
3 (b) Pricing of supplements is at the discretion of the dispensing practitioner. BioCeuticals will provide Recommended Retail Price (RRP) costs to you, the practitioner, as a guide only.
3 (c) BioCeuticals Clinical products are prohibited from being represented by practitioners in any forms of advertising. This includes, but is not limited to, websites, blogs, e-blasts, newsletters, catalogues, pamphlets or flyers and social media.
Section 4 – Breach & Complaint Handling
4 (a) BioCeuticals Clinical is available under a strict set of guidelines as set out in this policy. Any breach of this policy will result in immediate termination of access to the BioCeuticals Clinical and BioCeuticals range for a period of 12 MONTHS. This is a one-strike policy.
4 (b) If you become aware of an instance whereby a practitioner is in direct breach of our policy, please notify your Practitioner Consultant or State Sales Manager immediately.
4 (c) BioCeuticals believes it is the responsibility of the relevant professional associations to uphold the standards of conduct in the health industry. As a commercial entity, we do not hold the position to enforce Codes of Ethics of individual Qualified Healthcare Professionals.