BioCeuticals Clinical Supply and Sale Policy
1. Section 1 - Requirements for Supply
1.1 BioCeuticals Clinical is available to private clinics only. Retail accounts do not qualify for the supply of this range.
1.2 BioCeuticals Clinical is available to Qualified Healthcare Professionals, who can demonstrate they practice from within a private clinic space. This space is not physically associated with a retail space. The practitioner will need to provide details of a Government Accredited Healthcare Related Professional Association to qualify for supply. This range is available to accredited college clinics, who are under full time supervision of a Qualified Healthcare Professional.
1.3 This range is only available for purchase by undergraduate students who are in their final year of training to become a Qualified Healthcare Professional and only for personal use. Newly graduated students must reapply for access to the BioCeuticals Clinical range as a Qualified Healthcare Professional as stated within this policy.
1.4 The Qualified Healthcare Professional listed as the core business practitioner for a private clinic account will be held responsible for all aspects of supply and use of BioCeuticals Clinical. This includes ensuring payment of account, dispensing and compliance with BioCeuticals Standard Terms and Conditions (accessible here: https://www.bioceuticals.com.au/pages/about-us/terms-and-conditions).
1.5 Qualified Healthcare Professionals and private clinical practices must be able to supply a registered business name and ABN and satisfy periodic site inspections by BioCeuticals confirming they are operating in accordance with this policy.
1.6 Private clinics with existing BioCeuticals accounts will need to read and submit a signed copy of this policy to access BioCeuticals Clinical. Wherever a signature is required under the terms of this policy, BioCeuticals in its discretion may permit electronic acceptance of the policy (eg using Docusign).
1.7 BioCeuticals Clinical is a secondary category within our Practitioner Only range, and as such, must only be supplied following a consultation. Accounts will be required to demonstrate they have a private area in which to conduct their consultations to qualify for the range.
1.8 The Qualified Healthcare Professional dispensing (including by Patient Ordering System) BioCeuticals Clinical, will take responsibility for any communications with BioCeuticals with regards to faulty products, adverse reactions or similar for which a patient seeks a replacement or refund. Patients are not to contact BioCeuticals directly for these matters, and in doing so, will be referred back to their prescribing practitioner to complete the correct chain of communication with our Practitioner Support team
1.9 BioCeuticals Clinical is only available once this policy agreement is signed and returned as part of the application process. All accounts must return a signed copy of the policy to gain access to the BioCeuticals Clinical range.
1.10 All Qualified Healthcare Professionals within the clinic must read, sign and return a copy of the BioCeuticals Clinical Supply and Sale Policy and other applicable policies in order to be eligible for dispensing BioCeuticals Clinical. ‘Other applicable policies’ may include but not be limited to the 'BioCeuticals Retail Policy’. In signing the policy (and any other applicable policies), you are also agreeing to abide by any future policy amendments (which may be effected by providing you with a copy of the revised policy or notifying you of a change to the policy that is available online).
1.11 It is the responsibility of the account holder to ensure that any purchaser of BioCeuticals Clinical products adheres to the requirements of this policy if the purchaser re-sells the products
2. Section 2 – Requirements for Dispensing
2.1 BioCeuticals Clinical is a secondary category within our Practitioner Only brand, BioCeuticals. As such, products must be supplied to patients under the care of a Qualified Healthcare Professional following a consultation. BioCeuticals recommends that consultations and patient records should be maintained according to professional standards sand rules of conduct to which the individual Qualified Healthcare Professional is ethically bound.
2.2 BioCeuticals Clinical is designed as a prescriptive range, available only in the context of a relationship between a patient and their practitioner.
2.3 BioCeuticals will provide labels that we recommend be affixed upon dispensing of the BioCeuticals Clinical range. These labels must be signed and dated by the dispensing practitioner.
2.4 BioCeuticals does not condone the dispensing of products on behalf of other practitioners without their written consent. In cases where written consent is not obtained from the patient’s practitioner; the acting Qualified Healthcare Professional who wishes to dispense BioCeuticals Clinical product(s) must assume responsibility of the patient care and treat as they would any new patient.
2.5 BioCeuticals Clinical is prohibited from being dispensed or sold from a retail space, online or via social media.
2.6 A Qualified Healthcare Professional is permitted to use the BioCeuticals-facilitated Patient Ordering System to supply their own patients online if necessary.
2.7 Notwithstanding any other rights of BioCeuticals or its distributors under this or other policies, BioCeuticals or its distributors reserve the right to contact relevant Government Accredited Healthcare Related Professional Associations in relation to any issues involving the BioCeuticals brand, products or reputation.
3. Section 3 – Stock Placement & Advertising
3.1 The BioCeuticals Clinical range must be kept in a private dispensing area within the clinic. It must be in an area excluded from public access and out of reach from the general public
3.2 Pricing of supplements is at the discretion of the dispensing practitioner. BioCeuticals will provide Recommended Retail Prices (RRP) to practitioners as a guide only. Practitioners may sell at a lower price than the RPP at their discretion.
3.3 In light of the importance of BioCeuticals Clinical products being sold only upon the advice of a Qualified Healthcare Professional, BioCeuticals Clinical products are prohibited from being advertised or marketed by a Qualified Healthcare Professional without the prior written approval of your BioCeuticals representative. No price may be displayed or referred to in any advertising or marketing materials. If any approval is granted, considering the importance of BioCeuticals Clinical products being sold only upon the advice of a Qualified Healthcare Professional, BioCeuticals Clinical products are prohibited from being advertised or marketed by a Qualified Healthcare Professional without also specifying that the products will only be sold on advice from a Qualified Healthcare Professional.
3.4 At any time BioCeuticals Clinical product is featured, in advertising or marketing the following wording must appear: “BioCeuticals Clinical products’ are a practitioner only range of nutritional supplements and complementary medicines which are intended to be recommended and/or dispensed by a Qualified Healthcare Professional. Only patients who have completed a consultation with our Qualified Healthcare Professional may have access to purchase BioCeuticals Clinical products”.
3.5 Any promotion of BioCeuticals Clinical products online is prohibited without the prior written approval of your BioCeuticals representative. If approval is granted, the account holders must comply with the strict requirements as set out in the BioCeuticals Retail Policy.
4. Section 4 – Breach & Complaint Handling
4.1 BioCeuticals Clinical is available under a strict set of requirements as set out in this policy. Notwithstanding any other rights of Bioceuticals or its distributors under this or other policies any breach of this policy may result in BioCeuticals or its distributors immediately:
(i) terminating one or more of the account/s held in the name of the account holder; or
(ii) suspending one or more account/s in the name of the account holder for a period of no less than 12 months.
This is called the ‘one-strike rule’.
4.2 If you become aware of an instance whereby a practitioner is in direct breach of our policy, please notify your BioCeuticals Practitioner Consultant or State Sales Manager immediately.
4.3 BioCeuticals believes it is the responsibility of the relevant professional associations to uphold the standards of professional conduct in the health industry. As a commercial entity, we are not able to enforce standards of professional conduct of individual Qualified Healthcare Professionals.
5. Defining Qualified Healthcare Professionals
5.1 To hold a practitioner account with BioCeuticals, you must be a Qualified Healthcare Professional consistent with Section 42AA of the Therapeutic Goods Act 1989 and or a member of one of our recognised associations including but not limited to those contained in Schedule 1 of the Regulations. Qualified Healthcare Professionals must have current membership in a Government Accredited Healthcare Related Professional Association.
5.2 Government Accredited Healthcare Related Professional Associations may include:
• AAA • AAMN • AESO • ANPA• ASH • CMRB • ICANT • OHPAA • QLDNA • TMCSA • AANMP • AFH • ANPCA • ASOMAT • DAA • IMA • OSSANZ • QNC • VBNSW • AAAGP • AAOH • AFNT • ANS • ATCMA • ESSA • NBSA • PBNSW • QPB • VBSA • AAAI • AAPH • AHA • ANTA • ATCNA • FCMASA • NBV • PBQ • RACGP • VBV • AAANZA • ACACMA • AHPRA • AOA • ATMS • FNTT • NHAA • PBV • RATCM • VNC • AACB • AMA • APA • AVA • FRACGP • NPAA • PGA • RCVS • VSB • AACMA • ACNEM • ANA • APANSW • CAA • HERA • NPAA • PRB • SCH • AAESS • ACNT • ANHP • APD • CMA • HMA • NRB • PSA • SCMA • AAHI • ADA • ANMP • APNA • CMA • IAT • NSWRATCM • QCB • SNTR
5.3 Qualified Healthcare Professionals who may meet these requirements include but are not limited to:
• Chiropractors • Dental Practitioners • Herbalists • Medical Practitioners • Naturopaths • Nutritionists • Nurses • Optometrists • Osteopaths • Pharmacists • Physiotherapists • Psychologists • Traditional Chinese Medicine